"I cannot teach anybody anything, I can only make them think." -Socrates
One extraordinarily effective ways that industry leaders, educators, and great communicators demonstrate respect, empathy, and provide authentic interactions, is by asking great questions to ensure dialogues are meaningful, effective, and enriching. The Socratic Method provides us with an extraordinary tool for communication. But its not just leaders and educators who seek to enrich communication through critical thinking methods - virtually every industry and every individual benefits from up-skilling communication.
Revisiting the Socratic Method
The Socratic Method, a communication approach used by Socrates (and one described in a series of brilliant dialogs written by Plato), is a form of cooperative argumentative dialogue between individuals. Instead of lecturing or following predictable meeting formats, this dynamic method of communication involves asking a series of thought-provoking questions that guide the interlocutor towards discovering insights and truths on their own. For the business leaders, it's a doorway to innovation with your team. For the attorney, it's a pathway to justice and truth. For the educator, it's a method of fostering critical thinking and intellectual growth.
The Art of Socratic Questioning: Clarifying Questions
While the Socratic Method encompasses several specific types of questions, we will focus on one foundational question type: clarifying questions. Clarifying questions seek to unveil underlying meanings, highlight main ideas, and clarify assumptions within statements. Clarifying questions open doors to clearer comprehension and bridge gaps between individuals and teams.
Why is using the Socratic Method to ask clarifying questions so crucial?
Let's compare and contrast two historical events to discover why clarification, communication, and even challenge is important.
The Challenger Disaster: A Tragic Communication Breakdown
In 1986, The Space Shuttle Challenger serves a heart-breaking historical reminder of communication breakdown. Seven astronauts lost their lives when the Challenger exploded shortly after liftoff. Sadly, engineers' had articulated their concerns about lower temperatures than necessary on the shuttles O-rings, but these concerns (for whatever reason) were not communicated effectively between decision-makers and engineers. This breakdown illustrates how essential asking clarifying questions, listening to challenges, and engaging in critical thinking should be.
Had the engineers and decision-makers collectively asked clarifying questions (and then evaluated these problems deeply), potential risks may have been averted. If leaders had asked and evaluated clarifying questions to discover potential problems with launching at these temperatures, or thoroughly testing O-rings in a variety of temperatures, the gravity of the situation may have led to needed delays or cancellations, which in turn would have saved lives. This tragic event serves as a haunting reminder of the catastrophic results that can result from failing to ask clarifying questions, and then pushing through communication to true recognition and effective communication.
Apollo 13: A Triumph of Teamwork and Communication
Conversely, the Apollo 13 mission in 1970, which has been memorialized in film, remains a testament to the power of essential communication, critical thinking, and problem-solving. Engineers in Houston raced against the clock to bring the crew back to space after an oxygen tank exploded above the spacecraft.
Using the Socratic Method to ask clarifying questions served as a cornerstone of communication as engineers asked "What resources are currently available, and are their creative ways we can use those resources in innovative or creative ways?" These questions catalyzed creativity and pathed the way to solutions like using the lunar module's life support system as a makeshift "lifeboat." The success of the mission hinged on meticulous, effective communication that allowed the team to avert catastrophe and serve as an inspiring historical engineering and communication triumph.
The Role of Clarifying Questions in Productivity and Problem-Solving
The stories of the Challenger and Apollo 13 underscore the roles of clarifying question in fostering productive communication, problem solving, and real world solutions. Every industry has problems to solve, and clarifying questions can serve as the pathway towards clearer understanding and innovative thinking:
Enhanced Problem-Solving: Clarifying questions prompt leaders to promote innovation in their teams, and makes a way for individuals to dig deeper, challenge assumptions, and explore alternative in order to solve industry-specific challenges.
Informed Decision-Making: Through clear communication and even encouraging critical thinking, everyone can lear the art of asking clarifying questions in order to make more informed decisions and avoid potential disasters.
Collaborative Success: Effective communication enhances individual skills, strengths, and viewpoints by elevating discussions in a way that allows different perspectives to be heard while still producing efficient teamwork.
Invitation to Socratic Dialog
By embracing the practice of asking clarifying questions and fostering an environment of of open-dialogue, we can elevate productivity, enable more effective problem-solving, and pave the way for remarkable achievements both personally and professionally.
Author: Carol Nelson
Published: August 11, 2023
At Nelson Notes LLC, we have over twenty years of experience with Classical Methods like the Socratic Method. If you are a business in need of building communication in your team, or if you are a school in need of professional development for your teachers, or if you just want to communicate better at home and work, please contact us at www.nelson-notes.com to arrange coaching or training.